Your external reservations department – Hospitality Backoffice
Relief & budget optimization for your hotel or parahotel business
Are you so busy with reservations and administrative tasks that you have no time left for yourself or your guests?
Are you so caught up between check-ins, check-outs, and constantly handling emails and phone calls that you and your team hardly have any time left for personal guest service on site? Do you feel constantly under pressure as a host and never really able to switch off—even when you’re on vacation?
Additionally, you may be facing challenges such as limited staff availability, high personnel costs, and the difficulty of finding reliable employees.
Let us relieve you and your team by outsourcing your reservations department to us. We manage your emails and reservations, and we also take care of creating a pleasant pre-stay experience for your guests—so you can fully focus on your daily operations on site.
Suitable for every hospitality business
We help...
Hotels, guesthouses, and self-check-in hotels,
who are looking for a cost-efficient solution for themselves and their business in daily operations.
Apartment and Airbnb owners,
who want more free time and are looking for support in the back office.
Parahotels and campsites,
who are longing for more administrative support.
Luxury hotels and hotel chains,
who want to use their staff resources more efficiently on site and therefore need support in the back office.
Services & advantages
Remote reception for your hotel or parahotel business
Services for your guests
- Fast response rate
- Email and telephone service
- 24/7 availability
- Advice & quality
Advantages for your hotel
- More efficient allocation of personnel resources
- Gaining more time for your guests on site
- Reducing administrative workload for your staff
- Reduce operating costs
- Improved data quality in your PMS system
- and many more...
Management solutions
Solutions for investors & succession planning for hotels
- Investors looking for an external management solution for a hotel property.
- Reducing a company’s personnel costs.
- Flexible solutions without high fixed costs for any type of real estate investment in the hotel industry.
- Transitional solution for hoteliers until retirement.
- Benefit from the business and remain involved as much as you wish.
- Management solution for the next generation.
Customer testimonials
What our customers say
International hosts
"Reception Remote’s self-check-in consulting has optimized our check-in process, making it faster and more efficient. Our guests love it and so do we!"
"Reception Remote is the best thing that has happened to my hotel. Your virtual assistance services have definitely given me more FREE time again."
"Anyone who still relies on traditional reception is definitely not yet familiar with online reception. Their innovative approach has allowed us to offer our guests a seamless and personalized experience, no matter where I am in the world."