Your reception.
Always staffed.
Without your own staff.
We handle your guest communication around the clock. You save 60–80% in staff costs, enable self check-in, and gain time for what matters.
Between check-ins, emails and calls, the guest comes up short.
The phone rings constantly. Emails pile up. Your team is overwhelmed and recruitment drags on. Every sick day, every holiday becomes a challenge.
Relieve your team and offer your guests exceptional care.
Every month without a virtual reception costs you.
While you weigh it up, the costs keep running – unanswered calls, unanswered emails, your team's overtime. Here's an honest reckoning of what inaction costs every month.
Email response time – guests book elsewhere long since
Nights without reception cover – emergencies go unanswered
Every unanswered call is a lost guest – the question isn't if, but how many
Every night without reception is a risk – for guests and your reputation.
Keep paying every month – or act now?
Request a pilot →Three steps to a lighter reception
That's how simply Reception Remote slots into your operation – no interruption, no risk.
Get to know each other
In a free intro call we analyse your workflows, your PMS and your channels. You get a tailored proposal – no obligation.
Set up
We connect phone, email and your PMS. Your virtual team is trained – usually within two weeks, alongside your running operation.
Take over
From day 1 we handle guest communication, reservations and back office. You keep control and gain time – 24/7, in 12 languages.
Connects to any common PMS
Mews · Oracle Opera · Cloudbeds · Protel · Apaleo · RoomRaccoon · Little Hotelier · Stayntouch
14-day pilot – no risk
14-day pilot- 14-day pilot – test us in your operation before you commit
- Full refund in the first month – if it doesn't fit, you don't pay
- No minimum contract term – cancellable at short notice
- Full control – you decide what we take on
What does Reception Remote cost?
Honest, transparent prices – a one-time onboarding fee depending on the size of your operation, then a fixed monthly rate per room. So you plan safely and see your savings in black and white.
14 days free to test – no risk
We're convinced of our service. That's why we take the risk: for 14 days we handle your guest communication around the clock – completely free. You see for yourself and decide afterwards. For new customers planning a long-term partnership with more than 20 rooms or apartments.
- New customers only
- Planning a long-term partnership
- More than 20 rooms or apartments to rent
Fixed price per room
A transparent monthly rate per room – no variable costs, no surprises.
One-time onboarding fee
Setup, PMS connection and team training are included in the one-time fee depending on the size of your operation.
Flexible booking
Monthly or daily rates, short notice – you only pay when you need us.
60–80% less than own staff
A full-time position quickly costs EUR 60,000+ a year. Reception Remote covers the same area for a fraction.
Your guest notices no difference.
Many hoteliers' biggest worry: will my guest notice they're not speaking to the hotel? No. We act under your name, with your local number and your style.
Local phone number
Your guest calls a number in your region – not a call centre abroad.
In your name
We answer with your property's name and know your processes, rates and house rules.
Seamless handover
For on-site matters we pass immediately to your team – the guest notices no break.
Same guest standard
We adopt your quality standards and tone – as if we were on site.
What happens at 3 a.m.?
Burst pipe, angry guest, medical emergency – even outside business hours you're never alone. Our escalation process is clearly defined.
Take the call
Our team answers every call 24/7 immediately – in 12 languages.
Categorise
We distinguish immediately: routine matter, urgent problem or real emergency.
Escalate
In emergencies we call the on-duty manager, housekeeping or technician directly – within minutes.
Document
Every incident is documented in your PMS. You receive a morning report if needed.
You define in advance who is contacted for which incident – you keep control.
Your guest data stays in Europe.
You entrust guest communication to us – that requires trust. We process all data GDPR-compliant, with a data processing agreement (DPA) and Swiss hosting. Your guest communication stays as protected as in your own property.
GDPR-compliant
Full compliance with the European General Data Protection Regulation – including a data processing agreement (DPA).
Hosting in Switzerland
Data processing in Swiss data centres with a high data protection standard – no cloud risk outside Europe.
Encrypted communication
Phone, email and PMS connection run over encrypted channels – even outside business hours.
Access for your team only
You decide who gets access. Every access is logged and traceable.
Reception Remote fits seamlessly into your team.
A multilingual team that never sleeps
Professional guest care around the clock. Our team handles all requests, reservations and the entire communication seamlessly.
Self check-in & smart automation
Automated guest communication, efficient coordination of cleaning and technical services. You gain up to 2 hours back every day.
Fixed flat rates, full control
Fixed monthly or daily rates with no hidden costs. You save 60–80% in staff costs and plan with full budget control.
Ready in two weeks
Structured onboarding processes and personal support ensure a smooth transition – without risk.
Suitable for any hospitality business.
AI yes — the human takes over.
For us, artificial intelligence is never an end in itself – it's a tool. It sorts, prioritises and relieves. But the final decision and every answer to your guest always comes from a human – a trained receptionist from the hospitality industry. This is how we combine the speed of AI with the empathy and instinct of real hosts.
What the AI takes on
Our AI-assisted ticketing system works in the background, making sure routine requests are answered lightning-fast and consistently – without your guest ever feeling they're talking to a robot.
- Sorts and prioritises incoming requests by urgency
- Suggests matching reply templates from your house manual
- Answers standard questions on rates, check-in times and amenities in seconds
- Instantly recognises when a request is too complex for automation
Where the human takes over
As soon as anything is uncertain, a guest is unhappy or a special request comes in, our receptionist takes over personally. The AI hands off seamlessly – the guest notices no break.
- Every final answer comes from a human – in your name and with your style
- Escalations and emergencies are handled personally and with empathy
- Complex booking matters, complaints and guest wishes stay in human hands
- The AI knows when it doesn't know – and immediately brings in a person
Your guest always speaks to a human – the AI only works where it truly helps: in the background, fast and unobtrusively.
Remote reception for your hotel or parahotel business
Services for your guests
- Fast response time (< 90 minutes)
- Email and phone service in 12 languages
- 24/7 availability & night audit
- Concierge & local recommendations
- Seamless check-in and check-out support
Benefits for your hotel
- More efficient staff scheduling
- More valuable presence time for on-site guests
- Administrative relief for on-site staff
- Reduce operating and staff costs by 60–80%
- Better data quality in your PMS (Mews, Opera, Cloudbeds)
- No gaps during illness, holidays or turnover
Reception AI for hotels & parahotels.
Website chatbots, AI phone receptionists and automatic email replies: our Reception AI agents answer routine questions in seconds and pass complex requests seamlessly to our reception team.
Solutions for investors & hotel succession
For investors
- Investors seeking an external management solution for a hotel property.
- To reduce the staffing burden of a property sustainably.
- Flexible solutions without high fixed costs for any type of hospitality investment.
Succession
- A bridge solution for hoteliers retiring.
- Profit from the business and stay involved without daily operational stress.
- A modernised back-office foundation for the next generation of leadership.
This is what change looks like in practice.
Choose a business type and compare before and after – with real values from European hospitality businesses.
Boutique hotel · 48 rooms · Valais
A family-run boutique hotel with 48 rooms employed three reception staff in shifts. At night the reception was unstaffed and requests often went unanswered until the next morning.
- Reception staff3 full-time positions
- Email response timeØ 8 hours
- Night coverageNone
- Staff costs / yearEUR 280'000
- Reception staff1 on-site coordinator
- Email response time< 90 minutes
- Night coverage24/7
- Staff costs / yearEUR 90'000
“We didn't just save EUR 185'000 a year – our guests are finally heard at night.”
How much time and money do you really save?
An honest estimate in seconds – based on your own numbers.
Your personal calculator
Move the sliders and see immediately how much time and costs Reception Remote saves in your operation.
Your potential savings
Estimates based on industry data. Your individual quote is provided in the no-obligation consultation.
Checklist: launch a virtual reception in 14 days
Download our proven checklist with every step, list and question for a risk-free start — including an onboarding plan.
- Step-by-step operational in 14 days
- Questions for your PMS & smart locks
- Handover protocol template
Knowledge for modern hospitality
What our clients say
“We are fully satisfied with Reception Remote and their service for our company. Reliable, professional and always friendly – highly recommended!”
“A highly competent team, especially for front-desk support. Fast response times and zero friction for our guests.”
“I've been working with Reception Remote for several seasons now and greatly appreciate the collaboration with their dedicated, multilingual team.”
Frequently asked questions
Do you have questions?
Our specialist advice is available Monday to Friday between 08:30 and 18:00. Outside these hours, you reach our receptionists around the clock on the main hotline.
Request a free consultation
5 fields, 30 seconds: Get an individual assessment for your property – incl. cost comparison and possible start date. Reply within 24 hours.
What happens next:
- 1We review your request and call you within 24 hours.
- 2Together we clarify your requirements and your PMS.
- 3You receive a no-obligation quote with clear costs.