Your external reservation department
Hospitality Back Office
Relief & Budget Optimization for Hotels & Hospitality Businesses. We manage reservations, guest communication and operations so you can focus on exceptional experiences.
The Reality
Are reservations and administrative tasks taking over your day?
Constant emails & calls
Inboxes that never empty and phones that never stop ringing.
Staff shortages
Difficulty recruiting and retaining qualified reception staff.
High personnel costs
Fixed salaries weighing on margins during low season.
No time for guests
Operations swallow the time you'd spend creating hospitality.
Vacation interruptions
You can never truly switch off — the business depends on you.
Administrative overload
Paperwork, invoicing and OTA reconciliation eat your week.
Reception AI für Hotellerie & Parahotellerie
Discover the new Reception AI solutions for website chatbots, AI telephone receptionists, and many other practical AI agents for your business, so your guests can get answers even faster.
Are you so busy with reservations and administrative tasks that you lack the time for yourself and your guests?
Are you so busy with check-ins and check-outs, as well as constantly dealing with emails and phone calls, that you and your team barely have time for personal, on-site guest service? Do you feel constantly pressured as a host and never truly able to switch off? Even when you're on vacation?
Additionally, you may face challenges such as limited staff turnover or high personnel costs and the difficulty of finding reliable staff.
Let us relieve you and your team by outsourcing your reservations department to us. We'll manage your emails and reservations, and we'll also ensure a pleasant pre-stay experience for your guests, so you can fully concentrate on your day-to-day business
Who We Help
Suitable for every hospitality business
Hotels, guesthouses, and self-check-in hotels
who are looking for a cost-efficient solution for themselves and their business in daily operations.
Apartment and Airbnb owners
who want more free time and are looking for support in the back office.
Parahotels and campsites
who are longing for more administrative support.
Luxury hotels and hotel
chains,
who are looking for a cost-efficient solution for themselves and their business in daily operations.
Services & advantages
Remote reception for your hotel or parahotel business
Services for your guests
End-to-end services delivered by a trained European team.
Email Management
Reservation Handling
Telephone Support
Guest Communication
Online Reception
Self Check-In Support
Digital Concierge
Advantages for your hotel
Measurable outcomes for your operation and your team.
More efficient allocation of personnel resources
Gaining more time for your guests on site
Reducing administrative workload for your staff
Reduce operating costs
Improved data quality in your PMS system
and many more...
Management solutions
Solutions for investors & succession planning for hotels
Whether you are scaling a portfolio or preparing for the next generation, our senior team provides operational continuity, structure and growth.
01
Investors looking for an external management solution for a hotel property.
02
Reducing a company’s personnel costs.
03
Flexible solutions without high fixed costs for any type of real estate investment in the hotel industry.
04
Transitional solution for hoteliers until retirement.
05
Benefit from the business and remain involved as much as you wish.
06
Management solution for the next generation.
What our customers say
More time for your hotel
Reception Remote is your reliable partner for hotels and other accommodation businesses, supporting you in running your daily operations efficiently. As your external reservations department, we ensure the smooth and professional handling of all administrative tasks.
Hospitality Backoffice
Services
Contact Information
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