Privacy Policy
Privacy Policy
This privacy policy informs visitors how Reception Remote Jeanneret EF (hereinafter “Reception Remote”) collects, uses, discloses, stores, and protects customers’ personal data. This privacy policy applies to the website www.receptionremote.ch
By using this website, visitors accept this privacy policy and consent to the collection, storage, processing, use, disclosure, and protection of their personal data. Consent can be revoked at any time with future effect.
If visitors do not provide the required data, they may not be able to use all features of the website.
RESPONSIBILITY
Reception Remote collects and processes customer data as the data controller. The data protection officer at Reception Remote is Fabienne Jeanneret. For questions, suggestions, or concerns about data protection at Reception Remote, or to exercise your rights, please contact:
Reception Remote Jeanneret EF
Data Protection Officer:
Fabienne Jeanneret
3904 Naters
Phone: +41 27 552 01 72
E-mail: [email protected]
PERSONAL DATA
“Personal data” refers to information that can be attributed to a specific individual or used to identify that individual, whether this identification is made directly from the data itself or from that data combined with other additional information to which Reception Remote has access.
SCOPE OF COLLECTION AND PURPOSE OF PROCESSING PERSONAL DATA
The collection and processing of personal data helps Reception Remote to improve and optimize its website.
WHEN VISITING receptionremote.ch
When a visitor accesses the website, the following general technical information is collected in so-called log files:
- IP address of the device used to access the website
- Information on the browser type,
- Details of the Internet service provider,
- Details of the operating system used
- Reference/Exit pages
- Time and duration of visit,
- Information on user interactions (e.g. scrolling, clicking, mouse-overs)
- Location data (especially when using mobile devices)
On most mobile devices, location services can be managed or disabled in the device’s settings menu.
QUOTATION REQUEST / APPOINTMENT REQUEST / INFORMATION REQUEST
Visitors can use the web form to request a quote from Reception Remote, register for an appointment, or request further information. The following information is required:
- First and last name
- Company, hotel name
- Phone number
- E-mail address
USE OF ANALYSIS TOOLS
Reception Remote uses analytics tools on its website to collect data about customer interactions, such as which links are clicked and other actions performed while using Reception Remote’s services. For more information about how these technologies are used by Reception Remote, please refer to section 7 of this privacy policy.
NEWSLETTER
Customers can subscribe to the Reception Remote newsletter by providing their email address. The newsletter can be unsubscribed from at any time; instructions for unsubscribing are included in every newsletter. If a customer unsubscribes, the associated email address will also be deleted.
CONSENT
By providing mandatory and any additional voluntary data, the visitor consents to the collection, processing, use, and disclosure of this data for the purposes described in this privacy policy.
DISCLOSURE OF DATA TO THIRD PARTIES
Data is shared with third parties only as necessary for contract execution. Reception Remote does not trade or sell customer data.
We only disclose the information we receive to third parties to the extent described below:
- Reception Remote discloses customer accounts and personal data if legally required to do so, or if such disclosure is necessary to enforce Reception Remote’s General Terms and Conditions or other agreements, or to protect its rights, the rights of its customers, or those of third parties. This includes exchanging data with companies specializing in the prevention and minimization of abuse and credit card fraud. Such personal data is only used in these specific contexts and may not be used for any other purposes.
- With the customer’s consent: In all other cases, we will inform the customer if their personal information is to be shared with third parties and provide them with the opportunity to give their consent.
DURATION OF THE STORAGE OF PERSONAL DATA AND ITS DELETION
Customer data is deleted as soon as it is no longer required for the purpose for which it was collected, for example, in the context of a contractual relationship. If deletion is not possible for legal or factual reasons (e.g., statutory retention requirements), the data will be blocked instead.
If the customer visits the website, data collected under section 3(a) will be automatically deleted after 30 days. Data collected from customers in accordance with section 3(b) will be stored until the customer request has been processed or the customer has unsubscribed from the Business Circle.
SECURITY
Reception Remote protects your customers’ data through technical and organizational security measures to minimize risks associated with loss, misuse, unauthorized access, unauthorized disclosure, and unauthorized modification. This includes, for example, the use of firewalls, data encryption, and access authorization controls.
ANALYSIS TOOLS
Reception Remote uses tracking technologies to continuously improve and optimize the website. These include, in particular, Google Analytics, eDialog, and similar programs. These analytics tools provide statistics and graphics that offer insights into website usage. Data about website usage is transmitted to the respective server used for this purpose. Depending on the provider of the web analytics tool, these servers may be located abroad. For Google Analytics, this data is transmitted with truncated IP addresses, which prevents the identification of individual devices. The IP address transmitted by the customer’s browser as part of Google Analytics is not merged with other Google data. Google only transfers this data to third parties in accordance with legal requirements or as part of commissioned data processing.
Further information on Google Analytics and data protection can be found at: http://tools.google.com/dlpage/gaoptout?hl=de or http://www.google.com/intl/de/analytics/privacyoverview.html.
RIGHTS OF THE CUSTOMER
IN GENERAL
The customer can request information at any time about what data is stored about them.
They may also request the correction, deletion, or blocking of their personal data, as long as this is legally permissible and possible within the scope of an existing contractual relationship.
These rights can be exercised via the address provided in section 1.
NEWSLETTER
The customer can subscribe to or unsubscribe from the newsletter at any time. Each newsletter contains relevant information and settings for this purpose. Alternatively, a corresponding request can also be sent to the contact address provided in section 1.
REVOCATION OF CONSENT
The customer may revoke their consent to the collection, processing, use, and disclosure of their personal data in accordance with this privacy policy at any time. However, Reception Remote may then no longer be able to provide the customer with full access to mulit-concpet.ch and the services offered on this website.
AMENDMENT OF THIS PRIVACY POLICY
Reception Remote reserves the right to amend this privacy policy at any time. The updated privacy policy will be published on the website, and customers are encouraged to review it periodically to stay informed. In the event of significant changes, Reception Remote may notify customers by email.
Date: 25.10.2022