Central Reservations Office for Hotels
- Hospitality Backoffice
- Central Reservations Office for Hotels
Reservation Management for the Hotel and Parahotel Industry 24/7
Our online reservation service is designed to relieve your on-site staff while reducing your costs. Our reservation specialists are available around the clock to greet guests by phone, chat, or email, answer all questions regarding reservations, arrivals, and your hotel or serviced accommodation, and provide immediate assistance whenever needed. We offer a fully customizable solution that integrates seamlessly with your existing property management system, making it easy to manage reservations, room assignments, billing, and more.
What to Expect from an External Reservations Center
Responding to emails and inquiries from online travel agencies
Our skilled reservations team is available to your business around the clock. We make sure your guests are never kept waiting by checking and responding to emails every 2–3 hours. This ensures fast and efficient communication, contributes to guest satisfaction, and supports the smooth operation of your hotel.
24/7 Telephone Service for Hotels and Holiday Apartments
Providing 24/7 telephone service has become increasingly challenging in today’s hospitality industry. That’s why outsourcing your phone service is the best option for most hotels. You save on staffing costs and don’t have to worry about long nights—we take care of everything else. You can even decide whether calls should come directly to us, or only after your on-site team is unavailable.
Data quality in the PMS and staff training
Thanks to our internal AI training system, our staff are trained to work with the highest level of precision, resulting in an error rate of less than 1% when managing your PMS. Partnering with us not only allows you to reallocate your on-site resources, but also ensures that your database reaches a whole new level of quality. We tailor our services to your individual needs.
Invoicing and administrative support
Whether or not you have sufficient staff on site, administrative tasks can quickly become overwhelming. We take care of invoicing and provide administrative support tailored to your individual needs and requirements. Additional services include revenue management, package creation, support with OTA management, pricing maintenance, and much more.
Get ready for an even more personalized experience with our new external reservations center.
Is your on-site team under pressure while numerous inquiries are still waiting to be handled? No problem! Our external reservations center takes over for you—professionally and efficiently.
Whether you run a large business hotel or a small Airbnb apartment, our external reservations center can support a wide range of concepts. Let us help you enhance your guest services while reducing the workload and stress on your team.
Contact us today to learn more about our innovative solutions.
Services & advantages
Remote reception for your hotel or parahotel business
Services for your guests
- Fast response rate
- Email and telephone service
- 24/7 availability
- Advice & quality
Advantages for your hotel
- More efficient allocation of personnel resources
- Gaining more time for your guests on site
- Reducing administrative workload for your staff
- Reduce operating costs
- Improved data quality in your PMS system
- and many more...
