External reservations department

External back office solution for hotels and parahotels

External reservations department and support for the back office – customized for your hotel

Here, people work for people. We are more than just an external back office. We are part of your team!

Away from staff shortages, high costs and constant availability!

Mit Reception Remote ist deine Zukunft gesichert!

Where does your hotel need support?

A lot has changed in recent years and everything is getting faster and faster. Finding good staff, managing high operating costs, and digitalization have become major challenges.

With Reception Remote, you can achieve much more than just digitalizing your back office. Let’s have a no-obligation conversation.

What services do we offer?

For hosts and investors

Management solutions for hotels

Running a hotel cost-efficiently and automatically is the wish of many hotel owners today. With Reception Remote, you can realize this wish at any time.

Self-check-in advice for hotels

The big dream of fully or partially automating a hotel can become reality with Reception Remote. We support you in implementing your self-check-in hotel according to your needs and ideas.

Daily business support for hotels

Looking for support in the back office to relieve your hotel’s day-to-day business? No problem! We can help you optimize your processes, save on staff, and make your business more efficient.

Examples from hotel practice

Case studies that underline the use of Reception Remote.

Succession solution for hotel

Saas Fee, 3 star hotel

For a long time, no suitable successor could be found. But thanks to Reception Remote, the business can continue to operate even if the hotel owners are no longer on site every day. The hotel does not have to be sold and can be handed over to the next generation, who are working in other professional fields, as an investment property.

Implementation 3 months 50%

Solving personnel problems in the hotel

Gstaad, 4 stars superior

For many years, a team of over 14 employees continuously worked at the reception. In recent years, however, this team has gradually shrunk year after year, and it was no longer possible to find new staff. With Reception Remote, they now receive 24/7 back office support, while a team of 7 people manages the front office.

Implementation 14 days 50%

Investors buy hotel

Basel, 3 star Hotel Self-Check-In

A hotel in Basel, which was previously run by a private individual, was acquired by an investment company. After a brief renovation, the hotel will be fully converted to automation in order to operate more cost-effectively and profitably in the future.

Implementation 6 months 50%

Self-Check-In Hotel

Zurich, Self-Check-In

The challenge of maintaining a personal touch for guests while at the same time offering a digital reception continues to amaze hotel guests in the Zurich suburbs. Our service is available daily from 3:00 p.m. to 6:00 a.m. and can be flexibly tailored by the manager to meet individual needs.

Implementation 2 days 50%

Admin support for hotel

Zurich Area, City Apartments

Although there is enough staff on site, there is often a lack of the right people to handle administrative tasks, solve problems with online travel agents (OTAs), manage contracts with tour operators, and take care of group management. With Reception Remote, these tasks are covered on an hourly basis, allowing your team to focus on guest care.

Implementation 2 day 50%

What our customers say

Experience from the DACH Region

Philippe Zurkirchen

I appreciate the flexibility and originality of the entire concept. There’s always something new, and just when I think it can’t get any better, they take it up another notch. Bravo!
Xenia Simeon

Now I can go on vacation without even needing to bring my laptop. It used to be so different—I was always available and constantly on alert. My work-life balance has improved more than I ever imagined.
Nathalie Wermelin

We could never afford enough staff, but a virtual reception is within our reach. Always flexible, always available—just what our small guesthouse needs.