Terms and Conditions
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General Terms and Conditions (AGB)
Reception Remote – Virtual reception & AI solutions for the hotel industry
1. scope of application
These General Terms and Conditions (GTC) apply to all contracts, services and offers between Reception Remote (hereinafter referred to as the “Provider”) and its its customers (hereinafter “customer”), unless expressly agreed otherwise in writing. otherwise agreed in writing.
2. scope of services
Reception Remote offers virtual reception, back office services and AI-based tools and agents for hotels, vacation apartments and the para-hotel industry. The exact scope of services is set out in the respective contract or offer.
3. conclusion of contract
A contract is concluded by written confirmation of the offer by the customer or by the acceptance of an order by the provider.
4 Obligations of the customer
The customer undertakes to provide all information necessary for the fulfillment of the contract, access and data in good time and in full. Changes are the provider immediately.
5. remuneration and terms of payment
The remuneration is based on the individually agreed offer. Invoices are payable within 14 days of the invoice date without deduction, unless otherwise agreed. The provider reserves the right in the event of late payment, services and to charge interest on arrears.
6 Confidentiality and data protection
The Provider undertakes to treat all information received within the scope of the cooperation and to comply with the applicable laws and regulations. Data protection laws. Data will only be passed on to third parties with the express consent of the customer or if this is necessary for the fulfillment of the contract.
7. liability
The provider is only liable for damages caused by intentional or grossly negligent behavior. behavior. The provider is only liable for slight negligence in the case of breach of material contractual obligations (cardinal obligations). Liability for loss of profit or consequential damage is excluded to the extent permitted by law. permitted by law.
8 Term and termination
The contract term and notice periods depend on the respective Contract. The right to extraordinary termination for good cause remains unaffected. untouched.
9. changes to the GTC
Reception Remote reserves the right to amend these GTC at any time. About The customer shall be informed of any significant changes in good time. If the customer within 14 days of notification, the changes shall be deemed to have been accepted.
10. final provisions
Should individual provisions of these GTC be invalid in whole or in part shall not affect the validity of the remaining provisions. The following applies the law of Switzerland. The place of jurisdiction is, as far as legally permissible, the registered office of the Provider.
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**Status:** October 22, 2025