Häufigste Fragen

Funktioniert das für jedes Hotel?

Ob etwas klappt oder nicht ist immer abhängig von allen beteiligten. Jedoch funktioniert der Service Grunsätzlich auf jede Art von Beherbergungsbetrieb - ersetzend oder unterstützend für die Reservierung.

Wie schnell könnt ihr starten?

Wenn von beiden Seiten alles stimmt versuchen wir in einem guten Zeitrahmen zu starten. Die Aufnahme neuer Hotels ist pro Monat begrenzt. Deshalb bitten wir Sie immer rechtzeitig auf unsere Offerten zu antworten.

Funktioniert es mit jedem PMS?

Ja, wir haben lösungen entwickelt damit wir jedes PMS nehmen - egal ob Online oder Offline. Unsere gängigsten Kunden nutzen: Fidelio, Protel, ProtelAir, Stayintouch, Littlehotelier, Easybooking, Mews, Cloudbeds

Bin ich Vertraglich gebunden?

Wir sind der Meinung eine Situation im Hotel kann sich schnell ändern. Deshalb haben wir ein Modell entwickelt, wie unser Einsatz auch nur als Zeitarbeit möglich ist. Finanziell für alle interessant.

Mehr Wissenswertes

Service & Vorteile

We are characterized by high cost efficiency and are available to you 365 days a year. Thanks to our services, you not only save fixed personnel costs for administrative work, but also gain valuable time that you can devote to your guests.“

„Depending on the services you require, we offer the option of either booking our service at a fixed monthly price or outsourcing it flexibly as required. We adapt completely to your individual requirements. Please contact us to develop a tailor-made process strategy together. „

Our team complements the hotel team and takes on work to relieve you and your employees. There are frequent changes in personnel, especially in the tourism industry, as many employees are employed on a seasonal basis. Employees often like to remain flexible and want to work in different locations. As a result, a high level of staff turnover is often an important issue for hotels that requires a lot of time. It’s also a question of cost if you have more work than employees but can’t afford additional permanent employees.

We offer various service packages. A virtual receptionist costs you in the cheapest package from CHF 4.5 per room and night.

They are real people. Former receptionists who have at least three years of hotel experience. The highest qualifications are a prerequisite, as are German, French and English as solid language skills. Our employees can often speak and write other languages ​​fluently.

Our employees are subject to the requirement that they must have a quiet workplace and good internet during working hours. Otherwise, you are free to choose where you work. We work exclusively in European time zones.

You can reach someone from our headquarters at any time. You can also always reach the responsible receptionists reliably via your customer login.

A virtual assistant can be used for all administrative matters in the hotel. Be it booking inquiries, general email traffic, OTA support, job advertisements, creating templates and much more. However, we do not do any bookkeeping and we ask that you continue to leave this to a trustee.

Our virtual receptionists all come from the hotel industry. They have all worked in a hotel business for at least three years and ideally also completed school training in this industry.

Highest language skills in German, French and English are a MUST.
Some of our assistants also speak Italian or Spanish as well as Russian. We would be happy to assign you the ideal receptionist based on your individual needs.

You can pay the bill by bank or postal transfer. At the end of each month you will receive a statement of the services you have received. The invoice must be paid within 14 days.

Basically, our employees are optimally trained and work very precisely. But where people work, mistakes cannot be ruled out. We ask for your understanding if this should happen. We do everything possible to avoid errors. We are legally covered in the event of major operational damage.

In this case, we would be happy to find a solution together. We can create a simple and easy online overview for you at the beginning. However, an online booking tool is almost essential these days. We work closely with several online booking software providers and can make the switch from analog to digital easier for you.

A project management tool gives you insight and the status of the respective work at any time. You also get access to hourly billing. This gives you full transparency about the work progress.

Of course you can. Our assistants only serve as team additions. They are specifically geared towards the hotel industry and have experience working remotely. They also do not serve in a fixed employment relationship, but rather on a flexible basis and, thanks to the larger team, we guarantee service coverage 365 days a year. Your advantage: Here you receive quick and consistent support and you don’t have to search for long.

In order to offer a 7-day service during reception hours from 6 a.m. to 10 p.m., several assistants are employed. The responsible receptionists will be introduced at the beginning and the hotel will be in regular contact with them.

Thanks to our well thought-out system, either a receptionist or someone from headquarters will always be available. This is how we ensure that no work remains unfinished.

Depending on the service you choose, you are contractually bound for 30 days. We would be happy to provide information about suitable conditions for your hotel business

Your data will be treated confidentially. Passwords and contacts will not be passed on to third parties. More under data protection

Yes, the service is also suitable for para-hotels.

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