Centrally managed.
Growing without limits.
Holiday apartments, serviced apartments or Airbnb portfolios: Reception Remote takes over all guest communication centrally – no matter how many units you manage.
Growth without a paper flood
Growing units, growing effort
Every new apartment means new requests, new check-ins and more administrative load. With Reception Remote, support scales without you writing a new job ad.
Requests across all channels
Booking.com, Airbnb, email, phone – communication scatters. We bundle everything in one place and answer uniformly, fast and in 12 languages.
Scalability without limits
From the first to the hundredth apartment: our service grows with it. No additional admin effort per unit, no extra shifts.
We work with your channel manager
Whatever system you use – we integrate into your existing workflow. Synchronisation of availabilities, reservations and guest communication in one place.
AI yes — the human takes over.
For us, artificial intelligence is never an end in itself – it's a tool. It sorts, prioritises and relieves. But the final decision and every answer to your guest always comes from a human – a trained receptionist from the hospitality industry. This is how we combine the speed of AI with the empathy and instinct of real hosts.
What the AI takes on
Our AI-assisted ticketing system works in the background, making sure routine requests are answered lightning-fast and consistently – without your guest ever feeling they're talking to a robot.
- Sorts and prioritises incoming requests by urgency
- Suggests matching reply templates from your house manual
- Answers standard questions on rates, check-in times and amenities in seconds
- Instantly recognises when a request is too complex for automation
Where the human takes over
As soon as anything is uncertain, a guest is unhappy or a special request comes in, our receptionist takes over personally. The AI hands off seamlessly – the guest notices no break.
- Every final answer comes from a human – in your name and with your style
- Escalations and emergencies are handled personally and with empathy
- Complex booking matters, complaints and guest wishes stay in human hands
- The AI knows when it doesn't know – and immediately brings in a person
Your guest always speaks to a human – the AI only works where it truly helps: in the background, fast and unobtrusively.