Everything your
reception needs.
From phone service to reservation management to night audit: Reception Remote takes over every task your reception requires – modular and integrated into your PMS.
Put your service together
Phone service & call answering
We answer all incoming calls in your name – professional, friendly and in 12 languages. No call is lost.
- 24/7 availability
- In 12 languages
- Reservation intake
Reservation & booking management
Reservations taken, confirmed and entered in your PMS. Channel management including availabilities and cancellations.
- PMS entry
- Channel management
- Cancellations
Check-in & check-out support
Accompany self check-in processes, solve arrival problems, deliver codes and ensure a smooth check-out.
- Arrival support
- Code management
- Check-out assistance
Reception AI – automation
AI chatbots on the website, automatic email replies and AI phone receptionists for routine requests – with seamless handover to the team.
- Website chatbot
- Auto email replies
- AI phone receptionist
Night audit & emergency escalation
Night closing, document incidents and forward emergencies immediately to the right place per the stored escalation chain.
- Night audit
- Escalation protocol
- Incident documentation
Need something else?
We put together the service that fits your operation. Talk to us – we'll find the right solution.
What does Reception Remote cost?
We work with fixed flat rates – no hidden costs, no minute billing. The price is aligned with your operation.
Number of rooms / units
The size of your operation determines the coordination and support effort.
Coverage & languages
24/7 or part-time, number of languages and service level determine the flat rate.
Integration effort
Type and complexity of your PMS as well as necessary customisations.
Get an individual quote
In a 20-minute intro call we get to know your operation and prepare a transparent quote with a fixed flat rate – without obligation.