Your team relieved.
Absences covered.
Boutique hotel or city house – Reception Remote handles your guest communication around the clock. Your on-site team gains time for the guests who are actually standing in front of them.
Three points where it usually bottlenecks
Constant staff shortages
Illness, holidays and turnover tear gaps in the schedule. With Reception Remote, calls and emails stay answered at night and on weekends – without overtime.
Absence cover around the clock
Night shift or weekend: we secure your reachability and cushion every absence flexibly, so your on-site team can breathe.
Time pressure at the front desk
Instead of staying on the phone, your team gains valuable presence time for on-site guests. We take care of routine requests – fast and in 12 languages.
We work in your team – just remotely
You keep full control. We fit into your existing processes, work in your PMS and document every operation. Nothing falls through the cracks.
Up to 60–80% less staff costs
Fixed monthly or daily rates with no hidden costs. No minimum term, no recruitment fees, no overtime pay. Plan with full budget control.
AI yes — the human takes over.
For us, artificial intelligence is never an end in itself – it's a tool. It sorts, prioritises and relieves. But the final decision and every answer to your guest always comes from a human – a trained receptionist from the hospitality industry. This is how we combine the speed of AI with the empathy and instinct of real hosts.
What the AI takes on
Our AI-assisted ticketing system works in the background, making sure routine requests are answered lightning-fast and consistently – without your guest ever feeling they're talking to a robot.
- Sorts and prioritises incoming requests by urgency
- Suggests matching reply templates from your house manual
- Answers standard questions on rates, check-in times and amenities in seconds
- Instantly recognises when a request is too complex for automation
Where the human takes over
As soon as anything is uncertain, a guest is unhappy or a special request comes in, our receptionist takes over personally. The AI hands off seamlessly – the guest notices no break.
- Every final answer comes from a human – in your name and with your style
- Escalations and emergencies are handled personally and with empathy
- Complex booking matters, complaints and guest wishes stay in human hands
- The AI knows when it doesn't know – and immediately brings in a person
Your guest always speaks to a human – the AI only works where it truly helps: in the background, fast and unobtrusively.
Ready to tangibly relieve your team?
Operational in two weeks. Personally accompanied, without risk, flexibly bookable.