How the handover works:
Operational in 14 days.
A switch or outsourcing must not disrupt running operations. Our proven 5-stage process ensures your guests notice the transition only from even faster response times.
No-obligation intro call (20 min)
We talk about your current challenges: where does it pinch? Is it night cover, weekend peaks or full relief?
Quote & onboarding plan
You receive a transparent quote with a fixed flat rate and a clear 14-day roadmap for the handover.
System setup & knowledge transfer
We record your house rules, room categories, cancellation terms, emergency contacts and get secure access to your PMS and call forwarding.
Test phase & go-live (in 2 weeks)
After a simulated test phase we switch the lines live. We accompany the start closely and adjust based on daily feedback.
Ongoing support & quality control
Your dedicated team leader is at your side at all times. With monthly reports you keep full control over call volumes and guest satisfaction.
Flexible contracts & Swiss reliability
We don't lock you into multi-year stranglehold contracts. You can adapt, pause or scale up flexibly according to seasonal needs.
What we need from you:
- • Access to your PMS / channel manager
- • Guide for breakfast, parking, check-in/out
- • Emergency numbers for technical & management
- • Call forwarding of your phone number
What you get from day 1:
- • 100% phone reachability
- • All guest requests handled within minutes
- • Calm and time for your core on-site team
- • Complete logs of all operations