Self check-in secured.
Guests never alone.
Digital check-in is efficient – until something doesn't work. Reception Remote secures your self check-in concepts: fast help with arrival problems, lost codes and door openings, around the clock and in 12 languages.
What happens when no one is there?
Arrival problems & lost codes
The key box code doesn't work, the door lock blocks, the instructions are unclear. We help guests in seconds – in their language, day and night.
No one there after 10 pm
Self check-in often means: outside opening hours no one is reachable. We close this gap and are available 24/7 for your guests – including nights and weekends.
Escalation in emergencies
Water damage, power cut, medical emergency? We have your emergency contacts and escalation chains on file and forward incidents immediately to the right place.
From problem to solution – in minutes
Guest reports a problem
By phone, WhatsApp or email – directly to our hotline, staffed 24/7. No queue, no answering machine.
Immediate solution finding
We access your stored check-in info, backup codes and door instructions and guide the guest quickly – in 12 languages.
Escalation in an emergency
If remote diagnosis isn't enough, we immediately alert your stored on-site emergency contacts. The guest is never alone.
Documentation & feedback
Every incident is documented. You receive a report and can optimise processes before the next time.