Self check-in secured.
Guests never alone.
Digital check-in is efficient – until something doesn't work. Reception Remote secures your self check-in concepts: fast help with arrival problems, lost codes and door openings, around the clock and in 12 languages.
What happens when no one is there?
Arrival problems & lost codes
The key box code doesn't work, the door lock blocks, the instructions are unclear. We help guests in seconds – in their language, day and night.
No one there after 10 pm
Self check-in often means: outside opening hours no one is reachable. We close this gap and are available 24/7 for your guests – including nights and weekends.
Escalation in emergencies
Water damage, power cut, medical emergency? We have your emergency contacts and escalation chains on file and forward incidents immediately to the right place.
From problem to solution – in minutes
Guest reports a problem
By phone, WhatsApp or email – directly to our hotline, staffed 24/7. No queue, no answering machine.
Immediate solution finding
We access your stored check-in info, backup codes and door instructions and guide the guest quickly – in 12 languages.
Escalation in an emergency
If remote diagnosis isn't enough, we immediately alert your stored on-site emergency contacts. The guest is never alone.
Documentation & feedback
Every incident is documented. You receive a report and can optimise processes before the next time.
AI yes — the human takes over.
For us, artificial intelligence is never an end in itself – it's a tool. It sorts, prioritises and relieves. But the final decision and every answer to your guest always comes from a human – a trained receptionist from the hospitality industry. This is how we combine the speed of AI with the empathy and instinct of real hosts.
What the AI takes on
Our AI-assisted ticketing system works in the background, making sure routine requests are answered lightning-fast and consistently – without your guest ever feeling they're talking to a robot.
- Sorts and prioritises incoming requests by urgency
- Suggests matching reply templates from your house manual
- Answers standard questions on rates, check-in times and amenities in seconds
- Instantly recognises when a request is too complex for automation
Where the human takes over
As soon as anything is uncertain, a guest is unhappy or a special request comes in, our receptionist takes over personally. The AI hands off seamlessly – the guest notices no break.
- Every final answer comes from a human – in your name and with your style
- Escalations and emergencies are handled personally and with empathy
- Complex booking matters, complaints and guest wishes stay in human hands
- The AI knows when it doesn't know – and immediately brings in a person
Your guest always speaks to a human – the AI only works where it truly helps: in the background, fast and unobtrusively.