Privacy Policy

1. Introduction

The protection of your personal data is of the highest importance for Reception Remote. This privacy statement applies to all services, websites and communication channels operated or offered by Reception Remote.

It has been drawn up in conformity with the revised Swiss Federal Act on Data Protection (FADP), the Data Protection Ordinance (DPO) and – where applicable – the General Data Protection Regulation of the European Union (GDPR).

2. Controller

3. Scope

This privacy statement extends to all data processing in connection with:

• Visiting our website
• Contact and quote requests
• Appointment bookings & intro calls
• Newsletter & information mailings
• Job applications
• Reservation and phone services
• Guest communication on behalf of clients
• Hotel and back-office services
• Client and partner relationships
• Social media presences
• Use of AI-based systems

4. Legal bases of processing

We process personal data always in conformity with the applicable legal provisions. Processing is based in particular on:

• the Swiss Federal Act on Data Protection (FADP)
• the Swiss Data Protection Ordinance (DPO)
• the General Data Protection Regulation (GDPR), where applicable

Depending on the type of service, processing takes place to fulfil a contract or pre-contractual measures, to comply with legal obligations, on the basis of legitimate interests of Reception Remote or on the basis of your express consent.

5. Categories of personal data processed

6. Website hosting & infrastructure

Our website is operated on secure server infrastructures. On access, technical data is captured automatically, necessary for stable and secure operation (including IP address, access time, server logfiles). This serves system security, error analysis, abuse detection and optimisation.

7. SSL/TLS encryption

For security reasons and to protect the transmission of confidential content (such as contact requests or appointment bookings), this site uses current SSL/TLS encryption. An encrypted connection is recognisable by the browser address bar switching from “http://” to “https://” and the padlock symbol in your browser bar.

8. Contact & appointment booking

When you contact us by email, phone or via a contact or request form, the data you transmit is stored in our CRM and communication system for processing the request and for any follow-up questions.

The data is used exclusively to prepare and provide our services or to handle your individual wishes and is not passed on to unauthorised third parties without your consent.

9. Data transfer & processing on commission

A transfer of your personal data to third parties takes place only if this is necessary for contract fulfilment (e.g. to IT and telecom partners, PMS and channel manager interfaces, hosting providers), if we are legally obliged to do so or if you have expressly consented. All commissioned processors are contractually bound to the same strict data protection standard.

10. Retention period

We process and store personal data only as long as necessary for the fulfilment of contractual or legal obligations (e.g. tax and commercial retention periods, generally 10 years). If the purpose ceases or a period expires, the data is deleted or blocked.

11. Your rights as a data subject

Within the framework of the data protection law applicable to you, you have the following rights at all times:

To exercise your rights, please email us at: info@receptionremote.ch. In case of complaints you also have a right of complaint with the competent supervisory authority (in Switzerland: Federal Data Protection and Information Commissioner, FDPIC).

• Right of access: You can request whether and which personal data we process about you.
• Rectification: You can request the correction of inaccurate or completion of incomplete data.
• Erasure: You can request the erasure of your data, provided no legal retention obligations oppose it.
• Restriction of processing & objection: You can object to processing or request the restriction of processing.
• Data extraction & portability: You have the right to receive certain data in a common electronic format.
• Withdrawal of consents: Given consents can be withdrawn at any time with effect for the future.

To exercise your rights, please email us at: info@receptionremote.ch. In case of complaints you also have a right of complaint with the competent supervisory authority (in Switzerland: Federal Data Protection and Information Commissioner, FDPIC).

12. Changes to this privacy statement

We reserve the right to adapt this privacy statement at any time so that it always meets current legal requirements or to reflect changes to our services. The version in force applies on your next visit.

Status: July 2026 · Reception Remote, Brig (VS), Switzerland