Experiences from
real hotel everyday life.
Hear first-hand how hoteliers and accommodation operators have made their operation calmer, more efficient and more guest-friendly with Reception Remote.
Hotel Knapp
Strongly fluctuating call volume in the morning hours, while the reception team personally looked after guests at breakfast and check-out. Missed calls led to lost bookings.
Reception Remote takes over daytime overflow and the complete phone service from 18:00 and on weekends in the Fidelio PMS.
0 missed booking calls, relief for the owner family and an increase of the recommendation score by 0.4 stars.
«We are fully satisfied with Reception Remote and their service for our company. Reliable, professional and always friendly – highly recommended!»
Luca Hesse
Growing number of guest wishes and door-opening problems in the late evening. No own night shift on site was economically viable.
Integration of Reception Remote with Guesty and Nuki smart locks. Reaction time for emergency calls under 30 seconds.
No more night-time emergency calls on the operator's private phone. 100% Superhost response rate.
«A highly competent team, especially for front-desk support. Fast response times and zero friction for our guests.»
Anja Huebner
Acute staff shortage at the start of season. Recruiting qualified reception staff in the mountains proved extremely difficult.
Turnkey takeover of reservation correspondence and the pre-check-in process within 10 days.
Smooth high season without overtime for the existing core team. Flexible scaling after the season.
«I've been working with Reception Remote for several seasons now and greatly appreciate the collaboration with their dedicated, multilingual team.»
Become one of our satisfied partner operations too.
Give your team back the space it deserves.