A remote reception can only work as well as the system it writes in. The PMS is the heart – and at the same time the most common reason outsourcing hits limits. We integrate into every common system instead of forcing you to give one up.
Why integration is the bottleneck
When our team records a reservation, it has to be in the PMS immediately – not on a slip of paper the next morning. Only then is occupancy correct, housekeeping informed and the next check-in prepared. A half-baked integration leads to double bookings and frustrated guests.
How we connect Mews, Cloudbeds, Apaleo & Co.
- Direct API access to reservations, availability and guest contacts
- Automated sync of booking portals through the PMS as the central source
- Real-time updates of room blocks and waiting lists
- Connection to housekeeping and revenue tools already linked to your PMS
Offline PMS: when your system doesn't speak to the cloud
Not every property runs modern. Fidelio, Protel or older on-premises installs can't be connected at the push of a button. For these cases we have proven workflows: structured daily export, clear responsibilities and a dedicated contact who reconciles hand in hand with your team. Even offline, data quality stays clean.
Data quality as a competitive advantage
Carefully maintained guest contacts, correct occupancy and a complete booking history are the foundation for upselling, returning guests and working revenue management. Whoever works cleanly here earns not only at the reception – but along the whole value chain.
We'll happily look at your PMS with no obligation and tell you openly what can be automated and where manual work remains.
