External reception as
a management solution.
Managing several properties means growing reception workload, rising fixed costs and inconsistent quality. Reception Remote takes over guest communication centrally for all your locations – one team, one standard, one invoice.
Three pain points when scaling
Scaling without fixed costs
Every new property means another reception role. We cover multiple locations with one team – without you hiring a full-time role for each house.
Consistent quality across locations
Different staff, different standards. Reception Remote secures a uniform response level in every one of your properties – in 12 languages.
Bridge during succession
Planning retirement or handing over a property? We bridge the reception seamlessly until the next generation or a buyer takes over.
One team for all your locations
Whether you run two boutique hotels, an apartment portfolio or a hotel property as an investment: Reception Remote is your central reception with a consistent standard and transparent per-property billing.
Scale without growing headcount
Instead of building a reception for each property, we cover multiple locations at a fixed price per room. You keep full budget control and avoid recruitment risk.
AI yes — the human takes over.
For us, artificial intelligence is never an end in itself – it's a tool. It sorts, prioritises and relieves. But the final decision and every answer to your guest always comes from a human – a trained receptionist from the hospitality industry. This is how we combine the speed of AI with the empathy and instinct of real hosts.
What the AI takes on
Our AI-assisted ticketing system works in the background, making sure routine requests are answered lightning-fast and consistently – without your guest ever feeling they're talking to a robot.
- Sorts and prioritises incoming requests by urgency
- Suggests matching reply templates from your house manual
- Answers standard questions on rates, check-in times and amenities in seconds
- Instantly recognises when a request is too complex for automation
Where the human takes over
As soon as anything is uncertain, a guest is unhappy or a special request comes in, our receptionist takes over personally. The AI hands off seamlessly – the guest notices no break.
- Every final answer comes from a human – in your name and with your style
- Escalations and emergencies are handled personally and with empathy
- Complex booking matters, complaints and guest wishes stay in human hands
- The AI knows when it doesn't know – and immediately brings in a person
Your guest always speaks to a human – the AI only works where it truly helps: in the background, fast and unobtrusively.
Ready to manage your locations centrally?
Find out in 20 minutes how Reception Remote looks after several properties with one team – no obligation, fully transparent.